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In this way, they were able to visualize hidden trends in the data, which in turn led to interesting and useful insights. The most common complaints were about crowding and accessibility for wheelchairs. But one complaint in particular came as a surprise to several A hidden trend was that among the most common complaints were about the music taste of the drivers, Imam explains, laughing. AI tools have also made it possible for Ruter's customer service to come up with faster and more relevant responses to complaints. Artificial intelligence has saved around , hours of manual work.

This corresponds to approximately one full year man year. . Preach crowding on the bus Standing like a herring in a barrel on a packed bus is not very pleasant. Based on the same data sets, Ruter with a high degree of precision has provided a service that gives you an overview of the capacity of the bus. In the Ruter app, you now get Brazil WhatsApp Number List a prediction as to whether there is usually little space, some space or plenty of space at certain stops. This way you can decide for yourself whether you want to wait until the next departure for a slightly more comfortable public transport journey.



Personalized itineraries How can Ruter compete with Google Maps? Well, they can't. At least not when it comes to the collection and use of users' personal data. But in collaboration with the Norwegian Data Protection Authority's sandbox project , they have come up with a solution for personalized itineraries with recommendations for the easiest way to get from A to B using Ruter's public transport services. That, in a way that must be in accordance with the GDPR. This means that Ruter does not collect or use data in a way that violates privacy. This means, among other things, that you must know what information about you is used, what the information is used for and that it is safely stored.